Intuitive platform access
A simple platform for patients and site staff.
Clinical research patient travel services
Eliminate travel barriers and improve patient access to clinical trials. Kairos R&D offers comprehensive, patient-centric travel and logistics solutions.
For sponsors and CROs
Accessibility and retention
Geography and travel shouldn't decide who can take part in a trial. Our travel services remove those obstacles, so trials run smoothly and patients stay engaged.
Travel coordination
Comprehensive patient travel coordination
A holistic service that covers every detail, so patients travel to and from trial sites comfortably.
Global logistics management
Flights, ground transport and accommodation arranged and managed for every visit.
Personalized travel plans
Itineraries built around each patient's schedule, location and visit calendar.
24/7 real-time assistance
Patients reach a real person whenever plans change or something goes wrong.
Strategic vendor partnerships
Trusted travel vendors that keep costs predictable and service consistent.
Accessibility and special needs
Support for mobility needs, caregivers and patients who need extra help.
Reimbursements
Streamlined and efficient reimbursements
A transparent, hassle-free process that pays patients and sites promptly and accurately.
Mobile expense tracking
Snap and submit expenses from a phone.
Rapid review and approval
Short cycles so patients are never out of pocket for long.
Full transparency
Every claim tracked from submission to payment.
Compliance
Uncompromising security and regulatory compliance
Kairos R&D Patient Travel Services operates with strict adherence to global data security and privacy standards. We ensure full compliance with healthcare regulations, safeguarding patient data and confidentiality at every step.
Patient data protected at every step
How it works
Travel handled from booking to reimbursement
Patients and site staff deal with one Kairos coordinator, in their own language.
- 01
Plan
Once a participant is enrolled, we build a travel plan around their visit schedule, location and any mobility needs.
- 02
Book
Train, flight, cab or local transport, plus accommodation for overnight visits, are booked and confirmed in advance.
- 03
Support
A coordinator is reachable around the clock if a visit moves or a journey goes wrong.
- 04
Reimburse
Expenses submitted from a phone are reviewed quickly and paid directly to the participant or caregiver.
What's covered
Everything a participant needs to attend
- Transport. Air, rail, cab and local travel to and from the site
- Accommodation. Hotels near the site for early-morning or multi-day visits
- Caregivers. Travel for an accompanying family member where the protocol allows
- Accessibility. Wheelchair-accessible transport and assistance for patients who need it
- Meals and per diem. Allowances agreed with the sponsor and ethics committee
- Multilingual help. Coordinators who speak English, Hindi, Telugu and other regional languages
Common questions
Travel FAQs
Is travel support approved by the ethics committee?
Yes. Reimbursement levels and how they are explained to participants are submitted for ethics committee approval, so support never becomes an undue inducement.
How is patient data protected?
We collect only what is needed to arrange travel, store it securely and handle it under India's Digital Personal Data Protection Act and the sponsor's requirements.
Can you support international participants?
Yes. We coordinate travel for participants coming from other cities and, where a protocol requires it, from other countries.
Ready to transform patient travel for your trials?
Contact us to learn how Kairos R&D Patient Travel Services can simplify your trial logistics and improve patient satisfaction.